IT support
You can get IT support via Helpdesk, the University's digital support service for students and staff. In Helpdesk, you can report IT issues that you need help with.
IT support via Helpdesk
If you need support with IT issues, report a case in Helpdesk or send an email to helpdesk@hh.se describing what you need help with.
You can log in to Helpdesk with your student account details. In addition to reporting IT matters, you can also change account passwords that you have in the University's systems and software.
Log in to Helpdesk here
You can log in to Helpdesk via the login button below.
Self-serviceTechnical disruptions
When any of the University's IT systems or programmes temporarily do not work as they should, you can read about the technical disruptions below, keep up to date on when the problems are expected to be solved and see when a case is closed. Below you can see the latest service disruptions.
Information from the IT Department| 2024-05-03 08:00 | |
| Service disruption Ladok |
Update 15:40 - the extent of the disruptions is limited, but some of Ladok's support services still have operational issues and may have limited functionality. The provider is working on a solution. | |
| 2024-04-30 13:30 | |
| RESOLVED - Service disruption eduSign |
It´s currently not possible to sign documents in eduSign, the provider is working to resolve the issue. | |
| 2024-04-24 07:30 | |
| RESOLVED - Service disruption Primula |
It's currently not possible to log in to the Primula payroll system; the provider is working to resolve the issue. | |
| 2024-04-08 12:18 | |
| Temporary disruption of network access |
We are working on solving the issue | |
| 2024-03-26 07:52 | |
| DONE! - Problem with Eduroam (WiFi) |
Right now operational disruption on Eduroam. Troubleshooting in progress. | |
