Support

If you need IT support, you can report a case through our Helpdesk. If you have questions regarding your studies, you can contact Service Center.

IT Support and Helpdesk

You can get IT support both via drop-in at Service Center three days a week and via Helpdesk, the University's digital support service for students and staff. Via Helpdesk self-service system, you can easily report inquiries to get support with various things within the University.

Helpdesk

You can send an email to helpdesk@hh.se or login to Helpdesk self-service to get in touch with the IT support. You can easily change your own passwords via Helpdesk.

For staff members

If you are employed by the University you can also print class lists or update your presentation in the staff database in Helpdesk.

Self-service

Technical disruptions

Information from the IT Department

2023-03-08 07:00
	New certificate on eduroam
	New certificate on eduroam. If a dialog shows with the text "Do you trust this cerificate" it is okay to answer yes.
2023-02-15 14:09
	Problem creating new staff Teams
	Right now we cannot create any new Teams. Troubleshooting is ongoing and a case is open with Microsoft.
2023-01-27 14:40
	eduSign closed on February 1
	The system is being upgraded
2023-01-23 15:30
	Fixed: Problems starting videos in Blackboard
	Update: It should be working again. ------ Right now there's a problem starting videos in Blackboard. We are working to get this fixed as soon as possible.
2023-01-23
	Printing interruptions
	Computer requires administrator rights to update printer-drivers.

Service Center

Service Center is situated in the glass corridor by our main entrance. At Service Center you can get personal help with matters regarding your studies. If you have IT related questions, you must contact our IT Support through Helpdesk.

Opening hours at Service Center

Monday to Friday: 8.00 am to 4.00 pm

If you need to get in touch with Service Center, you can contact them by email or phone.
Email: servicecenter@hh.se
Phone: +46 35 16 71 00

Irregular opening hours

Tuesday April 18. Open 1.00 pm to 4.00 pm
Thursday April 27. Open 1.00 pm to 4.00 pm
Friday May 26. Open 8.00 am to 11.30 am

The University switchboard is open as usual between 8.00 am and 4.00 pm on these dates.

Collect graded exams

You can collect your graded exams and other examination assignments at Service Center, three business days at the earliest after the teacher has registered your grade in Student Ladok. Remember to bring a valid ID, please note that your residence permit is not enough – you need to bring your passport. Please check the list of exams available for collection before you visit Service Center.

Exams available for collection

At Service Center we can answer many different questions about our programmes, certificates, admission, degrees, study counselling, how to find find your way on campus etc. We also have a shop at Service Center where you can buy University merchandise.

If you have any questions regarding the education, you can ask your teacher.

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