If you need IT support, you can report a case through our Helpdesk. If you have questions regarding your studies, you can contact Service Center.
IT Support and Helpdesk
You can get IT support both via drop-in at Service Center three days a week and via Helpdesk, the University's digital support service for students and staff. Via Helpdesk self-service system, you can easily report inquiries to get support with various things within the University.
Drop-in at Service Center
- Mondays: 11am–1pm
- Tuesdays: 11am–1pm
- Wednesdays: 11am–1pm
During drop-in hours you can get support with wifi (eduroam), various login problems, Blackboard and other IT-related questions.
You can send an email to firstname.lastname@example.org or login to Helpdesk self-service to get in touch with the IT support. You can easily change your own passwords via Helpdesk.
For staff members
If you are employed by the University you can also print class lists or update your presentation in the staff database in Helpdesk.
|DONE - Disruptions in both electricity and network|
Due to electrical work in the D building, there will be disruptions in both electricity and networks on Friday 13/5 07:00 - 08:00. The disruptions in the network can occur in more buildings than just building D.
|Eduroam is not working - SOLVED|
We currently have a malfunction on Eduroam wifi, which makes it impossible to connect. Troubleshooting in progress!
|Primula login is down|
Primula login is down, troubleshooting in progress
|DONE - Edusign - Service Disruption|
Service Disruption https://status.sunet.se/
|eduroam, new certificate|
A new certificate for the eduroam service is installed 2022-03-10. On portable devices there could be a question if you trust this certificate and in this case it is okay to do so.
Service Center is situated in the glass corridor by our main entrance. At Service Center you can get personal help with matters regarding your studies. If you have IT related questions, you must contact our IT Support through Helpdesk.
Opening hours at Service Center
Monday to Friday: 8 am to 4 pm
Collect graded exams
You can collect your graded exams and other examination assignments at Service Center, three business days at the earliest after the teacher has registered your grade in Student Ladok. Remember to bring a valid ID, please note that your residence permit is not enough – you need to bring your passport. Please check the list of exams available for collection before you visit Service Center.