Support

If you need IT support, you can report a case through our Helpdesk. If you have questions regarding your studies, you can contact Service Center.

Helpdesk

Helpdesk is a service for students and staff, offering several kinds of technical and administrative support. In Helpdesk you can report cases and ask questions online to receive help with different matters.

In Helpdesk you can contact IT Support, Service Center and the University Library or get help with matters concerning Student Ladok, the learning platform, access cards or campus facilities. You can also change and see your passwords.

For staff members

If you are employed by the University you can also print class lists or update your presentation in the staff database in Helpdesk.

Login

Technical disruptions

Information from the IT Department
2020-10-26 08:03
Network problems
This morning the University has experienced network problems, troubleshooting is ongoing and measures have been taken. Update 16:00 The problem causing the network issues today has been identified and a temporary fix has been implemented. Continued actions are being evaluated. Update 13:25 Some unsolved network issues still remains related to to Eduroam and a few other systems. We can not give an estimate as to when they will be resolved.
2020-10-01 08:43
Issues with mail.hh.se
Our email service at Office 365 are experiencing an outage at the moment where going to mail.hh.se is not possible, The Outlook app for PC/MAC and iPhone/Android is functional, please use these where possible.
2020-09-25 11:37
CLEARED Problem with Blackboard
Working normally again Blackboard is not working well just now. Unreachable - or very slow. We have reported it - work is going on
2020-08-31 09:31
Problems with Telenor softphone today. Should be working again
We have asked Telenor and we are waiting for an answer.
2020-08-24 15:25
Zoom login issue resolved
The login issues for Zoom is now resolved and operations is back to normal.

Service Center

Service Center is situated in the glass corridor by our main entrance. At Service Center you can get personal help with matters regarding your studies. If you have IT related questions, you must contact our IT Support through Helpdesk.

Opening hours at Service Center

Ordinary opening hours

Visits: Monday to Friday, 9 am to 2 pm until further notice

Phone: Monday to Friday, 8 am to 4 pm

Irregular opening hours, Friday October 30

Visits: 9 am to 1 pm

Phone: 8 am to 2 pm

  • If you want to collect an exam you can send an email with your name, personal ID number and which exam you want to collect to servicecenter@hh.se.
  • If you need a certificate, please send an email to servicecenter@hh.se.
  • If you have other questions, please call +46 35 16 71 00 or send an email to servicecenter@hh.se.
Three people are standing in Service Center talking to a woman on the other side of the counter. Photo.

updated

2020-09-01

contact

share

Contact

    • IT Support

    • Report a case through Helpdesk or send an email to:

    • helpdesk@hh.se