Helpdesk is a service for students and staff, offering several kinds of technical and administrative support. In Helpdesk you can report cases and ask questions online to receive help with different matters.

In Helpdesk you can contact Service Center, IT Support and the University Library or get help with matters concerning Student Ladok, the learning platform, access cards or campus facilities. You can also change and see your passwords.

For staff members

If you are employed by the University you can also print class lists or update your presentation in the staff database in Helpdesk.

Information from the IT Department
2019-03-28 15:00
System maintenance on email and Office 365 services for students
During this time log in will not be possible. We are changing the backed system that handles log in.
eduroam - new certificate
The certificate for Eduroam is renewed. This means that you who use Eduroam can open a dialog with information that the certificate has changed. You then need to approve the new certificate to continue using Eduroam.
2019-01-24 10:00
Problem with mail service for students
Right now there is a problem with the email service for students. Microsoft investigates. Info from Microsoft: Title: Can't access email User Impact: Users may be unable to connect to the Exchange Online service. Current status: We've determined that a subset of mailbox database infrastructure became degraded, causing impact. We're identifying the next troubleshooting steps to remediate impact. Scope of impact: Impact is specific to users who are served through the affected infrastructure.
2019-01-10 09:26
DONE - Maintenance work on student mail 10/1
Maintenance work is performed on students' emails during the day. Reaching the service can sometimes be a problem.
2018-11-21 20:41
Stop in email service, (Zimbra)
The planed stop takes more time than expected




Monika Kulhanek


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