IT Support and Helpdesk

Helpdesk is a service for students and staff, offering several kinds of technical and administrative support. In Helpdesk you can report cases and ask questions online to receive help with different matters.

In Helpdesk you can contact IT Support, Service Center and the University Library or get help with matters concerning Student Ladok, the learning platform, access cards or campus facilities. You can also change and see your passwords.

For staff members

If you are employed by the University you can also print class lists or update your presentation in the staff database in Helpdesk.

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Technical disruptions

Information from the IT Department
2021-08-26 11:26
DONE - Problem changing language in outlook online
This problem is now fixed. ------ Language in outlook online can´t be changed to anything except English. Microsoft is working on a solution
2021-08-19 15:11
SOLVED- Problem with settings in mail
Some users have problems with outlook online where certain settings such as auto reply are missing. Language settings are also affected. We have an ongoing support case at Microsoft that estimates the problem will be fixed 29 september 2021. 2021-09-10 This problem is now solved
2021-07-26 13:21
Mobile Printing is blocked until further notice
This means that you can not email an attached document to secureprint@hh.se until further notice, due to security concerns.
2021-03-04 15:07
DONE - Stop gate01.hh.se

2021-02-16 21:00
DONE - ZOOM - Maintenance
Our ZOOM vendor has informed us that they will do some Maintenance that potentially could cause a short interruption for Zoom users. Maintenance occurs between: 21:00 - 22:00 Tuesday feb 16th

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    • IT Support

    • Report a case in Helpdesk or send an email to:

    • helpdesk@hh.se