IT Support and Helpdesk
You can get IT support both via drop-in at Service Center three days a week and via Helpdesk, the University's digital support service for students and staff. Via Helpdesk self-service system, you can easily report inquiries to get support with various things within the University.
Drop-in at Service Center
- Mondays: 11am–1pm
- Tuesdays: 11am–1pm
- Wednesdays: 11am–1pm
During drop-in hours you can get support with wifi (eduroam), various login problems, Blackboard and other IT-related questions.
Helpdesk
You can send an email to helpdesk@hh.se or login to Helpdesk self-service to get in touch with the IT support. You can easily change your own passwords via Helpdesk.
For staff members
If you are employed by the University you can also print class lists or update your presentation in the staff database in Helpdesk.
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Self-serviceTechnical disruptions
Information from the IT Department| 2022-05-12 16:14 | |
| DONE - Disruptions in both electricity and network |
Due to electrical work in the D building, there will be disruptions in both electricity and networks on Friday 13/5 07:00 - 08:00. The disruptions in the network can occur in more buildings than just building D. | |
| 2022-05-04 17:28 | |
| Eduroam is not working - SOLVED |
We currently have a malfunction on Eduroam wifi, which makes it impossible to connect.
Troubleshooting in progress! | |
| 2022-04-29 07:41 | |
| Primula login is down |
Primula login is down, troubleshooting in progress | |
| 2022-03-24 09:05 | |
| DONE - Edusign - Service Disruption |
Service Disruption
https://status.sunet.se/ | |
| 2022-03-10 07:30 | |
| eduroam, new certificate |
A new certificate for the eduroam service is installed 2022-03-10. On portable devices there could be a question if you trust this certificate and in this case it is okay to do so. | |
