IT Support and Helpdesk

Helpdesk is a service for students and staff, offering several kinds of technical and administrative support. In Helpdesk you can report cases and ask questions online to receive help with different matters.

In Helpdesk you can contact IT Support, Service Center and the University Library or get help with matters concerning Student Ladok, the learning platform, access cards or campus facilities. You can also change and see your passwords.

For staff members

If you are employed by the University you can also print class lists or update your presentation in the staff database in Helpdesk.

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Technical disruptions

Information from the IT Department
2021-03-04 15:07
DONE - Stop gate01.hh.se

2021-02-16 21:00
DONE - ZOOM - Maintenance
Our ZOOM vendor has informed us that they will do some Maintenance that potentially could cause a short interruption for Zoom users. Maintenance occurs between: 21:00 - 22:00 Tuesday feb 16th
2021-01-18 00:00
DONE - Certificate issue TimeEdit
TimeEdit has an issue with a certificate which causes problem with logging in and showing schedules. It has been reported to TimeEdit and we are waiting for them to fix the issue. /Karl CIO
2021-01-09
DONE - Blackboard closed Jan 9-10
The 9th - 10th of January 2021, Blackboard will be inaccessible. During the downtime we will do an upgrade but also make major changes to Blackboards start pages.
2020-11-11 09:02
Blackboard - Service interruption
The Blackboard service can't be reached at the moment. We will update with more information as soon as we know more. - 09:21 A response team at Blackboard is working to solve this issue - 10:01 Service is now restored!

updated

2021-01-15

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    • IT Support

    • Report a case in Helpdesk or send an email to:

    • helpdesk@hh.se