Research projects within Digital Service Innovation
Read more about current and previuos research projects within the Technology Area Digital Service Innovation.
Ongoing research projects
Expert competence programme – AI education for professionals
The programme “Data Analytics and Service Innovation based on Artificial Intelligence” (MAISTR) was directed at professionals who wanted to continue education in Artificial Intelligence (AI) technologies, specifically Machine Learning (ML), and business and service development techniques with AI/ML.
All programmes and courses within service design and AI for professional were developed in collaboration with companies and the public sector. MAISTR is a so called ”Expert competence programme” financed by the Knowledge Foundation.
The programmes and courses are led by Halmstad University in collaboration with University of Skövde and RISE SICS. They are supported by Volvo Cars, AB Volvo, Autoliv, Zenuity, Stena Line, Easyserv, Fysiotest, Hotswap, Jayway, Digital Reliance, InUse, RISE Viktoria and Nibe.
May 1, 2018, to April 30, 2020
The Knowledge Foundation
The goal for this research project was to investigate the interest and challenges in offering electricity to owners of electric vehicles through a shared platform as a business. The word Sharging is a combination of ’sharing’ and ’charging’.
Sharging was an innovation project with the goal to develop a service that facilitates households to offer charging to electric car drivers through a digital platform. Today, there is a challenge with the transition from diesel and gasoline to electricity as a fuel, especially outside of larger cities, since the charging infrastructure has not yet been sufficiently expanded. By building a service on an existing infrastructure, and thus making it available, the transition can be facilitated. The challenge identified is to build the service with a sustainable business model. The project also explored methods in business design to better understand and validate hypotheses in what makes a service successful or not.
Sharging continues as an innovation project at the Future Mobility Center (FMC) at Halmstad University:
FMC project Sharging
April 1, 2020, to December 18, 2020
Magnus Bergquist External link.
TIC – Trust in Intelligent Cars
The goal of the project Trust in Intelligent Cars, TIC, was to combine naturalistic and experimental car studies with an ethnographic approach to investigate user experience of autonomous driving on public roads, and to study how the increased intelligence in and around the autonomous car affects trust in the autonomous car. The project will generate important knowledge that will be used in the design of future cars.
Autonomous driving has the potential to give positive societal effects in terms of environmental, safety and mobility benefits. However, the potential benefits are all dependent on the willingness to use highly automated vehicles, stressing the importance of user centred research to reach a high level of acceptance. The TIC project addressed the need of knowledge regarding how unsupervised autonomous driving is experienced when travelling on public roads. The project introduced and made use of an experimental Wizard of Oz (WOz) approach. A WOz car can act as an autonomous car but is actually mediated by a hidden human operator – the wizard. This approach make it possible to study experiences of unsupervised autonomous driving before such cars exist.
The project also included an industrial PhD that investigated how Artificial Intelligence (AI) affects trust in technology by using design ethnography as a tool to understand human expectations and experiences.
October 9, 2017, to February 28, 2020
- Volvo Car
The new ”gold” and phronetic innovation – balancing instrumental and value-based rationality
In a world where information (data) is the new ”gold”, the importance of being aware of, and actively work on how data is handled from an ethical and value-based perspective, cannot be emphasized enough. This project will highlight and make ethical, value-based and phronetic perspectives visible in relation to the ”new gold”.
”Where is the life we have lost in living? Where is the wisdom we have lost in knowledge? Where is the knowledge we have lost in information?” – T. S. Eliot Choruses from The Rock (1934)
T.S Eliot shows in this text how wisdom can be lost in knowledge and that knowledge get lost in information. It is important that discussions, forums and processes actively include humane aspects, such as ethics, moral and wisdom, in a time where information (data/”the new gold”) takes center stage and a lot of resources are dedicated towards collecting, managing, manipulating and distributing information. This project aimed to re-humanize the increasingly digitalized world where a lot of resources and attention are on the technical aspects of AI, Big data and digitalization in general.
The purpose of the project was to do an empirical study to better understand the present situation at the Swedish Transport Administration (Trafikverket) regarding ethical forums, discussions, practices and knowledge in relation to “the new gold”. The preliminary study included a comprehensive literature study based on concepts such as value-based rationality, phronesis and ethics.
The research will continue within the Collaboration for a Judicious Transport System project (October 1, 2021 to June 30, 2024):
Collaboration for a Judicious Transport System
March 1, 2020, to October 31, 2020
The Swedish Transport Administration
The goal of the VirtualCargo project, which ended in March 2019, was to develop an open and self-organising so called Mobility as a Service (MaaS) platform. MaaS means that different forms of transport services are integrated into one mobility service available on-demand.
The purpose of the project was to identify a Mobility as a Service (MaaS) solution that can be scaled up and handle a comprehensive and changing range of services and suppliers, complex travel patterns and the shifts between transport modalities. The challenge requires solutions that are based on principles of openness and self-organisation so that they can be scaled up and deal with the diversity of complexity and change. The platform will include features that enable self-organisation of the ecosystem.
The parties involved in the project have developed a high-level design for a service platform based on principles for open and self-organising systems. The project has carried out four workshops where we have identified the requirements for being able to realise such a platform in order to build a minimal viable product (MVP) that can handle a defined number of modality shifts in an open ecosystem of suppliers and travelers.
Final project report (in Swedish) Pdf, 254.6 kB.
The research will continue within the OSMaaS project (February 1, 2020, to January 31, 2024):
OSMaaS – Designing Open and Self Organising Mechanisms for Sustainable Mobility as a Service
October 1, 2018, to March 31, 2019
- Combitech AB
- Volvo Cars
- Magnus Bergquist (Halmstad University)
- Dulce Goncalves (Combitech)
- Richard Bunk (Halmstad University)
DAP – Digital Design and AI Podcasting
In DAP, we aim to explore, create, and evaluate a podcast-based learning platform för flexible courses in the intersection of AI and SxD. Both format and content will be designed in collaboration with representatives from the target group, pedagogical staff, and researchers from the fields of AI and SxD. The project will define the needs and wants for flexible learning at advanced level in more detail, explore various options for launching a podcast-based course, and evaluate user experience and learning effects during and after a course is completed.
DAP (Digital design and Artificial Intelligence Podcast) is an explorative project at Halmstad University, financed by VINNOVA.
This project has a two-fold purpose. First, to develop new course content at the intersection between Artificial Intelligence (AI) and Service Design (SxD). The knowledge demand in this area has increased rapidly recently within both industry and public sector. We therefore want to increase the professional skill and ability for AI and SxD practitioners in this intersection. Secondly, we aim to explore a new course format for flexible and short courses at advanced level for practitioners. The target group for this type of course are experienced and operate in advanced knowledge-intensive environments. Furthermore, the target group works in a time-pressured context where knowledge and skill need to be continuously developed, but where traditional full-time campus-oriented education often is unrealistic. The course format therefore needs to be flexible, modularized, remote, and self-paced.
- November 30, 2018, to November 29, 2019
- Digital Reliance
PUD – Participatory Urban Design
As digital services merge with our physical surroundings, new possibilities and problems arise. In the PUD (Participatory Urban Design) project, Service Designers work together with Architects and Urban Planners to build new theory and methodology for the design of urban spaces.
In particular, the researchers are investigating how digital design practice, such as customer journey mapping, impact maps, and participatory design fit together with physical design processes and methods. For this purpose, they are collaborating with architect firm Krook & Tjäder in several projects, ranging from residential areas to industry spaces.
The PUD project is led by Professor Jens Nygren and is a collaboration project between the two research environments Embedded Intelligent Systems (EIS) and the Center of Research on Welfare, Health and Sport (CVHI).
Contact person at ITE:
Department at ITE:
News article, September 2018: Service design and architecture create our future smart cities
Center of Research on Welfare, Health and Sport (CVHI) External link.
AHA – Co-designing Future Smart Urban Mobility Services – A Human Approach
AHA is a proof-of-concept project to tailor and demonstrate a design ethnographic methodology that combines experimental prototyping and testing of intelligent services for urban development and autonomous vehicles, with participatory and human centred research. As part of the project, four workshops with technology designers, urban planners, citizens and social researchers are organised.
Co-designing future smart urban mobility services – a human approach (AHA) is a Drive Sweden project. Drive Sweden is a Strategic Innovation Program funded by VINNOVA (the Swedish Innovation Agency), the Swedish Research Council Formas and the Swedish Energy Agency. AHA is a proof-of-concept project to tailor and demonstrate a design ethnographic methodology that combines experimental prototyping and testing of intelligent services for urban development and autonomous vehicles, with participatory and human centred research. As part of the project, four workshops with technology designers, urban planners, citizens and social researchers are organised. The first workshop took place in October 2018, the second and third workshops took place in February 2019 and the fourth in May 2019. The project will end with a round table discussion within the Drive Sweden outreach program.
- April 2018 to June 2019
The part of the project team that is based at the Department of Intelligent Systems and Digital Design (ISDD) at the School of Information Technology, Halmstad University includes:
- Robert Broström, Adjunct Professor from Volvo Cars
- Rachel Charlotte Smith, Guest researcher from Aarhus University, Denmark
- Vaike Fors, Associate Professor, Halmstad University
- Thomas Lindgren, Volvo Cars industrial PhD student in Informatics at Halmstad University
- Jesper Lund, Assistant Professor, Halmstad University
- Katalin Osz, Post Doc, Halmstad University/ Volvo Cars
- Sarah Pink, Guest Professor from Monash University, Australia
- Kaspar Raats, Volvo Cars industrial PhD student in Informatics at Halmstad University
- Suzanne Andersson, strategic infrastructure planner, Gothenburg City
- Susanne Duval, strategic infrastructure planner, Helsingborg City
- Vaike Fors, Associate Professor, Halmstad University
- Patrik Palo, Senior UX strategy advisor, Volvo Cars
A human approach to designing future cities and intelligent cars
IT-development for Sustainable Work Life
How can IT systems in the public sector contribute to an improved work environment? Researchers at Halmstad University have studied procurement and implementation of digital systems for schools in Kungsbacka municipality for two years. One of the conclusions is that employees, to a greater extent than today, must be involved in procurement of new IT systems.
September 1, 2016 to June 20, 2018
Jörgen Johansson (LHS)
Read more about the project (in Swedish):
IT-utveckling för hållbara arbetsplatser, 2018-11-08 External link, opens in new window.
Forskning ska minska IT-relaterad stress, 2016-09-02 External link, opens in new window.
GODIS – Digital innovations for self-determined motivation for exercise
The collaborative project, GODIS, aims to develop a digital tool for promoting sustainable motivation for physical activity.
The GODIS project is a research collaboration between different research groups at Halmstad University and four involved companies (Tappa Service AB, Hälsoprofilinistitutet HPI AB, Kairos Future AB, Telia Sonera AB). The project is lead by Karin Weman-Josefsson (CVHI) and uses Self-Determination Theory as a theoretical framework and design input for a future e-health application which aims to motivate and support people to be more physically active. By actively designing, implementing and studying the use of e-health solutions, the project aim to explore different physiological factors influencing motivation over time. Furthermore, it also creates an opportunity to study how digital design can influence and affect people’s behaviours and motivations.
Karin Weman-Josefsson (project leader, HOV)
Jesper Lund (ITE)
Esbjörn Ebbesson (ITE)
CHIPS – Children Health Innovation and Participatory Service Design
The availability of health-promoting resources for young children diagnosed with cancer who are transitioning from intensive care to everyday life is limited. In the context of designing digital peer support services for children who are considered vulnerable due to clinical and age-related aspects, there are several challenges that put critical requirements on a user-centered design process. In the CHIPS project we studied participatory aspects of digital service design and health-promoting effects of digital peer support.
One prominent outcome of the project is the digital service platform Give Me a Break that introduces several novel concepts in the area of peer support for children with a history of cancer. Give Me a Break has received several awards, and clearly shows the powerful impact of an innovation network consisting of academic researchers in collaboration with industry such as digital design agencies, game studios, and health professionals.
Even though one of the project's objectives was to design digital services and IT artifacts, the methodological mindset that underlies this work is applicable even in processes where a digital artifact or service is not necessarily the outcome.
The CHIPS project ran from 2012-2015 and was financed by the KK Foundation and FORMAS. Collaborators included Digital Reliance, CP+B, Hello There, Barncancerföreningen, Skåne University Hospital in Lund and CELL.
Best av CHI Honorable Mention Award, SIGCHI 2014 Innovation Award – The Big C, Livestrong Foundation 2014
Finalist – The Big C, Livestrong Foundation 2014
Svenska Designpriset Nominee 2015
Reach for Change Accelerator Finalist 2015
Contact person at ITE:
LiwS – Living with Schizophrenia
The Living with Schizophrenia (LiwS) project was initiated in 2014 and worked towards the improvement of wellbeing for people with mental illness. The project specifically aimed at designing DPS (Digital Peer Support) for people diagnosed with schizophrenia who have not been able to return to a normal life after the onset of the illness.
The goal with the project was to get users involved in collaborative design activities to innovate socially inclusive IT solutions. This involved a double challenge: first, symptoms of the illness, combined with possible, severe side effects from the medication makes it difficult for these users to engage in collaborative design; second, digital interaction and communication with peers can be seen as threatening due to symptoms of the illness, such as paranoia, which decreases the willingness to engage in design of artifacts for digital peer support.
There were several important outcomes of the project. The project developed methodological strategies for involving users in sensitive design situations. A number of design concepts and low-fi prototypes were designed based on workshops with the users. During 2017, the low-fi prototypes were developed further by students in the Digital Design and Innovation (DDI) bachelor program. Users were then involved in evaluating a mixed-fidelity prototype.
The prototype is a mobile application, which involves the use of anonymous posts to express feelings and connect with others. Through anonymous user profiles and a high level of profile access control, managing who can see and interact with one's profile, the intent was to create a feeling of trust between the users and the application. Posts are organized using simple tags in order to facilitate easy lookup and connectivity between users; users choose the posts that they are interested in and can contact the author anonymously to initiate a conversation.
Susanne Lindberg (ITE)
Magnus Bergquist (ITE)
Henrika Jormfeldt (HOV)
New(s) Media Ecosystem
This three year project started January 1st 2013 and was financed by the KK Foundation with SEK 5.25 million. Newspaper partners were: Aftonbladet, Expressen, Göteborgs‐Posten, Helsingborgs Dagblad, Mediabolaget Västkusten AB, MittMedia and Västerbottens-Kuriren.
The project addressed the following research questions:
How does changing media experiences/habits influence media house ecosystems?
What are the frames and building blocks that are adaptable to business modeling for digital new(s) media, and how can new business models be designed?
The overall goal of this project was to generate a comprehensive view of the changing news media ecosystem to prepare the newspaper partners for the future and the researchers to contribute to the body of knowledge within this area. The contributions of this project were expected to be:
- Identification and description of today´s digital media ecosystem of newspapers
- Descriptions of consumption patterns regarding different devices for media consumption as well as user preferences of future media services
- Identification and description of frames and building blocks of business models leveraging value in the digital business ecosystem
- Models of new(s) media ecosystems considering changing media experiences/habits and ecosystem relationships
Maria Åkesson (project leader)
Towards a Health Innovation Alliance (HIA)
This project ran between September 1st 2012 to June 30th 2013 and was funded by VINNOVA with SEK 2 million. The project aimed at integrating Halmstad Living Lab with Centre for Health Technology Halland and Healthcare Technology Alliance into a new constellation called Health Innovation Alliance (HIA). The aim was to further develop innovation processes based on user needs and to build a sustainable milieu based on revenues from industry and public sector as well as by attracting external funding for research both nationally and internationally. This was a mobilization and concentration to refine a substantial theoretical base into practice.
The SOCIALL project was lead by SINTEF and other partners is Copenhagen Living Lab and Botnia Living Lab. This was a three-year LILAN project with a total budget of SEK 5.345 million SEK funded by Nordforsk. The project objective was: "Value-creating use of social software for co-creation in (a) existing Living Lab infrastructures and (b) SMEs with little or no previous experience with Living Labs". This project ends February 2013.
Key SOCIALL results and effects are:
- Social software optimized for co-creation in Living Labs.
- Increased understanding of the potential of social software for innovation in industry, public sector and academia.
- SME uptake of social software to support user involvement in innovation and co-creation. Expected effect at the level of the participating countries.
- Uptake of social software for co-creation in existing Living Lab infrastructures. Expected effect at the European level.
Express to Connect (E2C)
The E2C project spanned over three years and ended in March 2013. It was funded by the Ambient Assistent Living External link.(AAL) joint programme. Halmstad Living Lab had a project budget of € 746,245 with national funding from VINNOVA. The E2C proposal focused on finding a solution to the very challenging issues and problems concerning:
1. Preventing seniors’ internal experience of loneliness as this is strongly associated with dissatisfaction with life.
2. Develop a new innovative solution for an emergent EU market for “preventive social technology”, consisting of the increasing part of elderly people age 65+.
3. Creating implementation strategies that allow the solution a place in the service ecology of elderly care by contributing to a stop in the predicted rise in costs of health and long term care.
The project integrated the individual and societal level with the commercial perspectives in four European countries with the help of Living Lab approaches. E2C aims to offer ways and occasions for communities among the users to be created, as it will intensify interaction, communication and dialogue between the users and contribute to the feeling of wellbeing, self esteem and belonging.
The main results of the project can be divided into three subcategories:
1. At an individual level E2C aims at helping people to stay active by using their creative potential (as former experiences, competences, ways of thinking and working etc.).
2. At a societal level having more elderly people continuing to live independent, active and satisfying lives in their own homes will have a preventive impact on predicted rise in costs of health and long term care.
3. E2C aims at creating a sustainable commercial solution that develop the existing solutions into a wide spread E2C service. This is done by applying specific, relevant media-content and social media principles (as seen on for instance YouTube and Facebook) which are not broadly used by elderly people today.
The project partners involved were: Copenhagen Living Lab (project coordinator), Substanz A/S, Forum Virium Helsinki, Heutink ICT, Multi Media Tables BV, Waag Society, Laurea University of Applied Sciences, Halmstad University (Halmstad Living Lab), Halmstad Municipality and The Active Seniors Association.
Free2Ride was a VINNOVA project with funding of SEK 1.5 million. It was a project with Free2Move AB, Laholmsortens and Hylte Ryttarförening. Jesper Svensson was the project leader for this project. In Free2Ride, a technology company was cooperating with researchers and end-users in the development process of an IT-demonstrator. The idea was generated by users in previous Living Lab activities. The IT-demonstrator aimed to support safety and communication issues that relates to horseback riding activities.
The results from the project was threefold:
1. The evaluation of the IT-demonstrator provided solid results concerning what benefits and values the IT-demonstrator brings into this context.
2. The planned approach enabled the researchers to learn more about how user involvement influences IT-innovation process as well as the IT-innovation. Moreover this project enabled ways of testing how distributed collaboration tools can support face2face methods and techniques for user involvement.
3. Furthermore, this approach increased the company’s competence regarding methods for user involvement in IT-innovation processes.
The Local Newspaper 2.0 – with engaged readers (LoCoMedia)
KK-stiftelsen granted this project SEK 2.015 million over a two-year period. Partners were: Helsingborgs Dagblad Nya Medier AB, Göteborgs-Posten Nya AB, Mediebolaget i Halland AB, NA Tidningar AB, Sydsvenskan AB, VLT and Västkustmedia AB. This is a collaboration project between Halmstad University and Jönköping International Business School. Carina Ihlström Eriksson was the project leader.
The two overall research questions, relevant for both industrial and scientific research were:
How can an open media environment be designed to leverage the values of user generated content (UGC) in media and
How can different stakeholders be involved in the process of designing innovative UGC services?
Expected results of the project were:
1. Detailed descriptions of values and drivers for, and challenges of, creating UGC services from
different stakeholders perspectives
2. A conceptual model of an open media environment leverage the values of UGC in media and news production
3. A framework for organizing open innovation processes for designing UGC services
The project was funded with SEK 995,000 for the first part of three (divided between the three partners) from VINNOVA. Project partners were Halmstad Living Lab, and Stockholm Living Lab and two municipalities (Halmstad and Botkyrka). Carina Ihlström Eriksson was project leader. The project aims at exploring the needs of senior citizens and their next of kins for a better technological aid that supports independent living.
Secure at home – Smart locks
The project was funded with SEK 1.5 million (divided between the three partners) from VINNOVA . Projects partners were Phoniro AB, Emwitech AB and Föreningen för anhörigvårdare. Jesper Svensson was the project leader.
Secure at Home – Smart Locks was a project where two technology companies were cooperating with researchers and end-users in the development process of an IT-demonstrator. The idea to the demonstrator was generated by users in previous Living Lab activities. The IT-demonstrator aims to mitigate the problems connected to safety and security for elderly people living alone at home. Furthermore it provided enhanced communication possibilities between for example a caretaker, a caregiver and next of kin to the elderly.
Results from the project:
1. The evaluation of the IT-demonstrator provided solid results concerning what benefits and values the IT-demonstrator brings into this context.
2. The planned approach enabled the researchers to learn more about how user participation influences an IT-innovation process as well as the IT-innovation.
3. Furthermore, this approach increased the companies competence regarding methods for user involvement in IT-innovation processes.
Secure at home – Living lab
The project "Secure at home – Living lab" was granted SEK 1.6 million from VINNOVA for a two year period, starting 2007-08-01. Project leader was Carina Ihlström Eriksson. The project was a collaboration between CIIT, CERES and IS-lab. Partners in this project were:
- Halmstad Fastighets AB
- Innovation Team
- Komikapp Rehatek
- LBS Science Park
- Neat Electronics
- Unity by Light AB
Living lab – Secure at home was a VINNOVA funded research project exploring the possibilities with a living lab approach. The project primarily focused on methods for user involvement in the innovation process. The context of the living lab is ICT services and products aimed at supporting and empowering elderly people.
The overall research question within this project was:
In what way does user participation affects the innovation process in a Living Lab approach?
Results from the project:
1. Evaluation and development of methods for user participation in the innovation process.
2. Establish a long-lasting living lab at Halmstad University. To be able to do this, we need to:
a) generate knowledge about suitable models and methods for a user centric innovation system,
b) bring together relevant and needed partners,
c) establish a user database.
3. Support our partners development processes of new products and services aimed at empowering the elderly.
Designing Ubiquitous Media Services through Action Research (UbiMedia)
The project "Designing Ubiquitous Media Services through Action Research" was funded by the KK-foundation with SEK 2.49 million for a two-year period, starting 2006-07-01. Project leader was Carina Ihlström Eriksson. Partners in this project were:
- Dagens Nyheter
- Nerikes Allehanda
- Norrköpings Tidningar
- Sundsvalls Tidning
- Stampen AB
- Östgöta Correspondenten
This two year project targeted the challenge of designing ubiquitous media services for a multitude of devices and contexts to be consumed anytime and anywhere. Common issues have been identified, such as integration and maintenance, use and adoption of multi-channel services and interaction models. Targeting this challenge, the project conducted as an action research effort where newspaper firms collaborate with researchers.
Results from this project include guidelines for newspaper firms seeking ubiquitous infrastructure support for profitable media services that leverage user value. We proudly present the three movie clips, featuring Albin, Dianaand Maria, that is one of the results from our UbiMedia project. The material to the movie clips was developed in collaboration with our nine newspaper partners. The movie clips was produced by Quincy.
The Intelligent tourism project was a collaboration between Media IT (CIIT), IS-lab at Halmstad University and Region Halland. During 2006 and 2007 we had SEK 50,000 budgets to conduct initial studies. In 2008 we have SEK 300,000 for conducting several activities.
The DigiNewsproject was approved by ITEA and was granted SEK 1.65 million from VINNOVA through the Swedish Newspapers Publishers' Association. The project spanned from February 2004 to June 2006.
The project focused on the electronic newspaper of the future. Media IT contributed to the project within two areas:
- Design: e.g. usage scenarios, UI requirements, design patterns
- Business models: e.g. new value adding and revenue generating services with corresponding business models
In this project three e-newspaper prototypes were developed: Aftonbladet, Göteborgs-Posten and Sundsvalls Tidning.
Designing the future e-newspaper
Media IT, was a partner in the project "Design av framtidens e-tidning" together with Svensk Industri Design (SVID), Designaktiebolaget Propeller, Tidningsutgivarna and six Swedish newspaper (Aftonbladet, Göteborgs-Posten, Sydsvenskan, Norrköpings Tidningar, Östgöta Correspondenten and Sundsvalls Tidning) with a total budget of SEK 1.5 million during 15 months. The project ended in December 2005. The project aimed at developing visionary solutions for future services as well as future soft- and hardware. The results were 3 concept movies featuring future use with the personas Karin, Olivia and Özgür.